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Returns & Exchanges
We also sell "made-to-order" items. Made-to-order items cannot be returned or exchanged unless faulty. Made-to-order items include all washstands, lighting, mirrors and cabinets, wall mounted accessories, marbles and tiles. If you are unsure if an item is "made-to-order" or "in-stock" - please contact us to check prior to placing your order.
To return in-stock items simply complete the Returns & Exchanges form on the back of your invoice, marking the reason for return. If you don't have your form you can download and print one here.
UK & Channel Islands Returns Address
This returns address is a FREEPOST address, so we pay the cost of the return postage
Non-UK Returns Address
Disclaimer: To ensure your complete satisfaction we offer a very generous returns policy. This policy could be open to abuse and so we do reserve the right to limit or refuse refunds or exchanges in exceptional cases.