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Returns & Exchanges
All items must be returned in a fully resalable condition, and, if possible, in the original packaging. Balineum reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting our customer service team.
If you would like to exchange your item(s), please complete the exchange information on the returns form. All exchanges will be sent to you without any additional postage charges.
To return or exchange in-stock items simply complete the Returns & Exchanges form supplied in your package, ensuring the order number, item name(s) and quantity are included on the form. If you don't have your form you can download and print one here.
We also sell "made-to-order" items. Made-to-order items cannot be returned or exchanged unless faulty and include all washstands, lighting, mirrors and cabinets, wall mounted accessories, marbles and tiles. If you are unsure if an item is "made-to-order" or "in-stock" - please contact us to check prior to placing your order.
UK & Channel Islands Returns Address
Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.
Non-UK Returns Address