Delivery & Returns
UK | EU* | ROW | |
Delivery | £ 14.40 | £ 50.00 | Price on Application. Email orders@balineum.co.uk for quote |
Returns | Returns at customer cost | Returns at customer cost | Returns at customer cost |
* EU members (VAT exempt): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Hungary, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Note: does not include Channel Islands, Canary Islands, Faroe Islands, Greenland, Vatican City, Andorra, San Marino.
Delivery Transit Times
Most of our items are made to order. Production leadtimes can vary depending on the product and our production capacity. Once your order is ready to ship, approximate delivery transit times:
UK | 1-3 working days |
Europe | 5-7 working days |
Middle East | 5-8 working days |
North America | 5-8 working days |
Asia / Australia / New Zealand | 8-12 working days |
Please note that for deliveries outside the UK, these timings exclude customs clearance.
Signing for Delivery
Your signature is normally required on delivery of orders. We therefore recommend that parcels be sent to a work address where applicable (and convenient).
RETURNS & EXCHANGES
Clients may return or exchange "stock" items which includes bathroom countertop accessories. All items must be returned in a fully resalable condition and, if possible, in the original packaging within 30 days. Balineum reserves the right to refuse a refund or exchange on items deemed not to be resalable. A 20% re-stocking fee may be charged if your return exceeds 30 days or original packaging is not available. This does not affect your statutory rights in connection with faulty items.
We are not responsible for return postage costs other than for incorrect, mis-described or faulty items. Faulty items can be returned free of charge by contacting our customer service team. To return or exchange stock items please contact us .
We also sell "made to order" items. Made to order items cannot be returned or exchanged unless faulty and include all washstands, lighting, mirrors and cabinets, wall mounted accessories, and tiles. If you are unsure if an item is "made to order" or "stock" please contact us to check prior to placing your order. These items will also be marked on any quote sent to you and are noted on the website product pages.
Returns Address
Please send all returns to the following address:
BALINEUM RETURNS
Flat 1
3 Netherhall Gardens
London NW3 5RN
United Kingdom
UK & Channel Islands Returns
Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.
Non-UK Returns
Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. Please note: we cannot be held responsible for items that fail to reach us. We recommend that overseas customers send their returns via a registered trackable service.