Terms & Conditions

Welcome to the Balineum website terms and conditions for use. These terms and conditions apply to the use of this website at www.balineum.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. If you have any questions, please contact us on +44 207 431 9364.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, please do not use this website.

The www.balineum.co.uk website is operated by: Balineum Limited.

Company details are as follows:

Registered address:

3/3 Netherhall Gardens
Hampstead
London
United Kingdom
NW3 5RN

General email:

orders@balineum.co.uk

Telephone number:

+44 207 431 9364

Company registration no.
VAT registration no.

UK 6141527
GB 905729120

Introduction
You will be able to access all areas of this Website without registering your details with us. We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

Ordering From Us
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

We may refuse to accept an order:

  • where goods are not available;
  • where we cannot obtain authorisation for your payment;
  • if there has been a pricing or product description error;
  • if you do not meet any eligibility criteria set out in our terms and conditions.

  • Payment and Pricing
    We accept online payment in a secure environment by credit card or debit card. We currently accept American Express, Visa, Mastercard, Visa Delta, Maestro, Visa Electron and Solo.

    All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

    Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

    Our prices are reviewed periodically.

    Cancellation and Returns Policy
    If you wish to cancel your order:

  • you can notify us by email to orders@balineum.co.uk before we have dispatched the goods to you;
  • where goods have already been dispatched to you, by returning goods to us in accordance with our Returns policy.

  • You may be able to return certain goods you have ordered from us for within 28 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

    Please note: items that are "in-stock" may be returned for exchange or full refund. In stock items include bathroom countertop accessories, bath towels, shower curtains. Items that are "Made-to-Order" cannot be returned unless faulty. Made-to-order items includes all lighting, washstands, tiles, wall mounted accessories and mirrors. If you are unsure if an item is "instock" or "made-to-order" please contact us prior to placing your order.

    Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

    Service Access
    While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

    Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

    Copyright & Trademark
    The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Balineum ltd or its content and technology providers or their respective owners.

    The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited without permission.

    Registration
    To register with www.balineum.co.uk you must be over eighteen years of age. Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

    Disclaimer and Limitations of Liability
    While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    While Balineum ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

    Further, Balineum ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Balienum ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Balienum ltd.

    Balineum ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

    To the fullest extent permitted by law and save as provided above, Balineum ltd shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Balineum ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

    Balineum ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

    You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

    Governing Law And Jurisdiction
    These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

    We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.